🛠️ For product support, warranty, or order issues — visit our Support Form.
FAQ
How do I register my device?
You can register your item by using the following link: Register Your Device
We recommend registering your devices as soon as you receive them to avoid any potential delays when it comes to product questions or warranties.
Does my device have a warranty?
Focus V offers a limited warranty on all devices. The warranty start date is established by the date of purchase. This warranty can only be used by the original end-user with a dated proof of purchase. Click here to view our Limited Warranties.
Do we ship internationally?
Yes, we do offer international shipping to most countries, with the exceptions of China, Mexico, and Taiwan. For additional information on international shipping or for inquiries specific to your country, please submit a support ticket.
Do we offer wholesale?
If you're interested in wholesale purchases, contact our sales team. For those looking to carry our products in Canada, please request to be connected with our Exclusive Canadian Distributor.
What are the average shipping times for orders?
Average shipping times generally range from 3 to 5 business days following the date of purchase. However, please note that these timelines are subject to change due to worldwide shipping disruptions or other unforeseen circumstances. Thank you for your understanding.