Limited Warranty

Warranty Policy

Focus V offers a limited warranty on all devices. The warranty start date is established on the date of purchase. This warranty can only be used by the original end-user. If a claim is received and determined to be valid, Focus V will either:

  • Repair the product defect
  • Exchange the product

CARTA 2 Base

1 Year

CARTA 1 V2 Base (Classic + Special Editions)

1 Year

CARTA V1 (Purchased before 11/11/19)

3 Years

CARTA Wireless Charging Base

6 Months

Intelli-Core For Oil

6 Months

Intelli-Core For Herb

6 Months

Everlast Atomizer

6 Months

Dry Herb Atomizer

6 Months

Saber

6 Months


Accesories, Glass Tops, and Batteries do not have a warranty but will be replaced if defective upon being received and reported to our support team within 30 days.

To process a warranty claim:

  • Register your unit registration page.
  • Get a photo/screenshot of your receipt or order confirmation email. 
  • Record a video of the issue you are experiencing 
    • This will need to be uploaded when submitting your support ticket
  • Submit a warranty request 

This Limited Warranty will NOT apply under the following circumstances:

  • If damage is cosmetic, including scratches, dings and use of alcohol on the base, or if issue is caused by normal wear and tear.
  • Standard degradation of atomizers or batteries.
    •  Customers should note that atomizers are replaceable parts with an expected life of 3 – 6 months, and they require regular cleaning and maintenance.
  • Failure to properly maintain the Product is cause of issues. Customers should note that atomizers are replaceable parts with an expected life of 3 – 6 months, and they require regular cleaning and maintenance.
  • If Focus V determines that the Product has been improperly used, altered or tampered with in any way.

Customer assumes the responsibility to follow instructions provided in user’s manual. Examples of misuse include:

  • Using an incorrect charging block or cable. 
    • Do not exceed 5V 1.1-2 amp chargers.  
  • Overcharging the unit.
    • Never leave charging unattended, do not charge for longer than 2 hours. Remove when fully charged.
  • Overfilling the unit.
    • The water level in the glass top should not exceed the “Focus V” logo.
    •  Loading excess product may damage the unit, limit loading size to .1-.3.
  • Purposefully removing any parts from the unit, including the silicone glass top holder.
  • Subjecting to extreme conditions
  • If customer misrepresents their information, the serial number on the product has been altered, or removed, or if warranty claim is made fraudulently.
  • For any Focus V Products that are resold by the customer or that are purchased from unauthorized resellers.

RMA Shipping

Domestic
All domestic RMA shipping will be covered by Focus V. If an RMA is inspected and determined to be manipulated, or functions after cleaning the user will need to cover the return shipping costs.

International
International RMAs will not need to be sent in to us however shipping for replacement orders will need to be paid for by the user.