SUBMIT A SUPPORT TICKET

Focus V Support
Focus V

How can we help?

We typically respond within 1–2 business days.

Step 1 of 4
What do you need help with? Select the category that best describes your issue.
Device / Warranty
App Issue
Order & Shipping
Returns & Refunds
General Question
Which device? Select your Focus V product.
CARTA 2
CARTA SPORT
AERIS
SABER
INTELLICORE Atomizer
Other / Accessory
What's the issue? Select all that apply.
Not heating
Won't turn on
Battery / charging
Atomizer not detected
App / Bluetooth
Broken / cracked
Leaking
LED / display
Other
What's the app issue? Select all that apply.
Can't connect to device
Won't open / crashes
Settings not saving
Firmware update
Login / account
iOS
Android
Other
Tell us more The more detail you share, the faster we can help.
Please describe your issue.

Tap to add photos or videos  Browse files

Your contact info So we can follow up with you.
Required.
Required.
A valid email is required.
Required.
Review your request Everything look right?
✅

Request submitted!

We'll get back to you within 1–2 business days.

Need urgent help?
support@focusv.com