Limited Warranty

Warranty Policy

Focus V offers a limited warranty on all devices. The warranty start date is established by the date of purchase. This warranty can only be used by the original end-user with a dated proof of purchase. If a claim is received and determined to be valid, Focus V will either:

  • Repair the product defect
  • Exchange the product

AERIS Body 

 1 Year

AERIS Battery 

 6 Months

CARTA 2 Base

1 Year

CARTA 1 V2 Base (Classic + Special Editions)

1 Year

CARTA V1 (Purchased before 11/11/19)

3 Years

CARTA Wireless Charging Base

6 Months

Intelli-Core For Oil

6 Months

Intelli-Core For Herb

6 Months

Everlast Atomizer

6 Months

Dry Herb Atomizer

6 Months

Saber

6 Months


Accessories, Glass Tops, and Batteries do not have a warranty but will be replaced if defective. A claim must be filed to our support team within 5 days.

To process a warranty claim:

  • Get a photo/screenshot of your receipt or order confirmation email.
  • Register your unit on our registration page.
  • Provide a detailed description of the issue.
  • Provide photo/video media of the issue you are experiencing 
    • This will need to be uploaded when submitting your support ticket
  • Submit a warranty request. From there our team will reach out to assist.

The user assumes the responsibility to follow device instructions provided by FOCUS V. This Limited Warranty will NOT apply under the following circumstances:

  • Damage is cosmetic, including scratches, dings, overlong exposure to isopropyl alcohol, or normal wear and tear.
  • Failure to properly maintain the product or device.
  • Focus V determines that the product or device has been improperly used, altered, or tampered with in any way.
  • Use of unsupported charging hardware. Charging input should not exceed 5 Volts 2 Amps.
  • The unit has been overcharged. Never leave charging unattended, and do not charge for longer than 2 hours. Remove when fully charged.
  • Overfilling the glass top. The water level in the glass top should not exceed the “Focus V” logo. (Never fill your glass top while attached the unit).
  • Overloading the atomizer insert. Loading excess product may damage the unit.
  • Purposefully removing any non-serviceable parts from the product or device.
  • Subjecting to extreme weather conditions.
  • Tampering with device information. Including manipulating the physical and digital serial number of the unit.
  • Focus V Products that are resold by the customer or that are purchased from unauthorized resellers.

    RMA Shipping

    Domestic:
    Domestic RMA shipping for all approved RMAs will be covered by Focus V. If an RMA is inspected and determined to have been manipulated, or functions after cleaning, the user will need to cover the return shipping costs.

    International:
    International users will not need to send their unit back to our facility for inspection. These units will be replaced if deemed defective by a support agent. However, shipping and any applicable taxes or duties set by your province will need to be paid for by the user.